Contact Information

MemoDome

Last Updated: 11 November 2026

At MemoDome, we are committed to providing reliable customer support and ensuring customers can contact us regarding their orders, products and general enquiries.

If you require assistance, please use the contact information provided below.

1. Customer Support

Business Name: MemoDome

Customer Support Email: Memodome@hotmail.com

Our customer support team handles enquiries relating to:

• Order confirmations and updates.

• Shipping and delivery information.

• Order cancellations.

• Refunds and returns.

• Damaged, faulty or incorrect products.

• Payment and billing enquiries.

• General product information.

• Privacy and personal data requests.

2. Response Times

We aim to respond to customer enquiries within 24–48 working hours.

Response times may vary during weekends, UK public holidays and periods of increased customer demand.

While we aim to respond promptly, these timeframes are estimates rather than guarantees.

3. Order-Related Enquiries

When contacting us about an existing order, please provide:

• Your order number.

• The email address used at checkout.

• A brief description of your enquiry.

This information allows us to locate your order and assist you efficiently.

For security reasons, we may request additional reasonable verification before discussing sensitive order information.

4. Cancellations

Customers wishing to cancel an order should email Memodome@hotmail.com as soon as possible.

MemoDome offers a voluntary 15-minute order cancellation window after an order is placed.

Cancellation requests received after this period may not be accommodated before processing or dispatch.

This voluntary cancellation procedure does not affect any statutory cancellation rights under UK consumer law.

5. Damaged or Faulty Products

If a product arrives damaged, defective or incorrect, please contact our customer support email.

We request that visible delivery damage is reported within 48 hours of receipt, where reasonably possible.

Please include your order number, a description of the issue and clear photographs where available.

This requested reporting period does not restrict your statutory rights concerning faulty, damaged or misdescribed goods.

6. Refund and Return Enquiries

For refund or return requests, please contact Memodome@hotmail.com.

Customers should provide their order number and explain the reason for their request.

Refunds and returns will be handled in accordance with our Refund & Returns Policy and applicable UK consumer protection legislation.

7. Privacy and Data Protection Enquiries

For requests concerning personal information, data access, correction or deletion, please contact:

Memodome@hotmail.com

Requests will be handled in accordance with applicable UK data protection legislation.

8. Customer Communication

We ask customers to communicate respectfully and provide accurate information when contacting our support team.

We reserve the right to take reasonable and proportionate action in response to abusive, threatening or fraudulent communications.

This will not prevent customers from exercising their statutory rights or submitting legitimate complaints.

9. Contact Details

MemoDome Customer Support

Email: Memodome@hotmail.com

For the quickest assistance, please include your order number where applicable.

End of Contact Information