Privacy Policy

MemoDome

Last Updated: 11 November 2026

At MemoDome, we are committed to respecting your privacy and protecting your personal information.

This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, purchase our products or contact our customer support team.

We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

1. About MemoDome

MemoDome is a UK-based online retail store operating through a dropshipping business model.

Our products are fulfilled and dispatched through independent third-party suppliers and delivery partners.

Store Name: MemoDome

Customer Support Email: Memodome@hotmail.com

For privacy-related enquiries or requests concerning your personal information, please contact us using the email address above.

2. Information We Collect

When you interact with our website, we may collect the following information:

Personal Information

• Full name

• Email address

• Telephone number

• Billing address

• Shipping address

Order Information

• Products purchased

• Order numbers

• Payment confirmation and transaction status

• Shipping and tracking information

• Refund and return requests

Technical Information

• IP address

• Browser type and device information

• Website interactions and browsing activity

• Cookie identifiers and preferences

• Approximate geographical location

Customer Communications

• Customer service enquiries

• Emails and correspondence

• Product reviews and feedback

• Photographs voluntarily supplied to support damage or defect claims

We collect information directly from customers and, where applicable, from service providers involved in processing orders and operating our website.

3. How We Use Your Information

We may use customer information to:

• Process and confirm purchases.

• Arrange payment transactions.

• Forward orders to suppliers.

• Organise shipping and delivery.

• Provide order updates and tracking details.

• Respond to customer enquiries.

• Process eligible refunds and returns.

• Prevent fraudulent transactions.

• Maintain website functionality and security.

• Comply with legal and financial obligations.

• Improve our products and services.

• Send promotional communications where legally permitted.

We do not use personal information for purposes incompatible with the lawful purposes for which it was collected unless permitted by law.

4. Legal Basis for Processing

Under the UK GDPR, we rely on the following lawful bases where appropriate.

Performance of a Contract

We process personal information necessary to fulfil customer orders, arrange delivery and provide purchased products.

Legal Obligation

We process certain information to comply with applicable tax, accounting, consumer protection and other legal requirements.

Legitimate Interests

We may process information for legitimate business purposes, including fraud prevention, website security, customer support and improving our services, provided those interests are not overridden by individuals' rights and freedoms.

Consent

Where required, we obtain consent before sending marketing communications or using non-essential cookies and tracking technologies.

Consent may be withdrawn at any time.

5. Dropshipping and Order Fulfilment

MemoDome operates using third-party suppliers and fulfilment partners.

When customers place an order, we may share the information necessary to fulfil that order with the relevant supplier or delivery provider.

This information may include:

• Customer name.

• Shipping address.

• Contact details required for delivery.

• Product details and quantities.

• Order reference information.

Suppliers use this information to prepare, package and dispatch purchased products.

Some suppliers may operate outside the United Kingdom.

We share only the personal information reasonably necessary for order fulfilment and apply appropriate data protection safeguards where required.

MemoDome remains responsible for complying with its own obligations under applicable data protection law.

6. Payment Processing

Payments are handled through the secure payment services available at checkout.

These may include Shopify Payments or other supported payment providers, depending on the payment methods enabled on our store.

Payment providers may process personal and financial information necessary to authorise payments, detect fraud and comply with legal obligations.

MemoDome does not require customers to provide full payment-card information through customer support emails.

Payment information is handled in accordance with the applicable payment provider's security arrangements and privacy policies.

7. Sharing Information With Third Parties

We may share relevant personal information with trusted service providers where necessary to operate our business.

These may include:

• Shopify and associated e-commerce services.

• Payment processors.

• Dropshipping suppliers and manufacturers.

• Fulfilment centres and shipping companies.

• Customer service providers.

• Website analytics providers.

• Advertising and marketing platforms, where lawfully used.

• Fraud-prevention services.

• Professional advisers.

• Government authorities where legally required.

We do not sell customer personal information to data brokers.

Where third parties process personal information on our behalf, we apply appropriate contractual safeguards where required by law.

Some third parties may act as independent data controllers.

8. International Data Transfers

As an online dropshipping business, MemoDome may use suppliers and technology providers located outside the United Kingdom.

This means certain customer information may be transferred to or processed in other countries.

Where a transfer is restricted under UK data protection legislation, we will ensure an appropriate lawful transfer mechanism is used.

This may include UK adequacy regulations, approved contractual safeguards or another legally recognised transfer mechanism.

Customers may contact us to request further information about applicable safeguards.

9. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Maintain shopping baskets and checkout functions.

• Remember customer preferences.

• Improve website performance.

• Analyse visitor activity.

• Prevent fraud.

• Measure advertising effectiveness.

• Support relevant advertising where lawfully enabled.

Strictly necessary cookies may be used without consent where a legal exemption applies.

Where consent is required for non-essential cookies or tracking technologies, we will request it before activating those technologies.

Customers may manage applicable cookie preferences using the controls available on our website.

10. Marketing Communications

MemoDome may send customers promotional communications about products, discounts, special offers and store updates where permitted by law.

Where consent is legally required, we will obtain it before sending marketing communications.

Where an applicable existing-customer marketing exemption is used, we will comply with the relevant legal conditions.

Customers may unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or contacting:

Memodome@hotmail.com

We will honour valid objections to direct marketing.

11. Data Retention

We retain personal information only for as long as necessary for the purposes for which it was collected, including applicable legal, accounting, tax and dispute-resolution requirements.

Retention periods depend on the type of information and the reason it is processed.

Order and Transaction Records

Retained as necessary to comply with financial and legal obligations.

Customer Support Records

Retained for as long as reasonably necessary to manage enquiries, complaints and potential disputes.

Marketing Information

Retained while a lawful basis exists for marketing, subject to unsubscribe requests and applicable suppression records.

Technical and Analytics Information

Retained according to the relevant service configuration, processing purpose and applicable retention schedule.

When information is no longer required, it will be securely deleted or anonymised where appropriate.

12. Data Security

MemoDome takes appropriate technical and organisational measures to protect customer information against unauthorised access, accidental loss, alteration and disclosure.

Security measures may include:

• Secure website connections.

• Restricted access to customer records.

• Secure payment-processing arrangements.

• Account authentication and access controls.

• Appropriate supplier data-sharing safeguards.

• Procedures for identifying and responding to security incidents.

Although reasonable precautions are taken, no internet-based service can guarantee absolute security.

Nothing in this section limits our legal obligations concerning personal data security.

13. Your Data Protection Rights

Under applicable UK data protection law, individuals have certain rights regarding their personal information.

These may include:

Right of Access

Request access to personal information held about you.

Right to Rectification

Request correction of inaccurate or incomplete information.

Right to Erasure

Request deletion of eligible personal information.

Right to Restrict Processing

Request restrictions on certain processing activities.

Right to Data Portability

Receive eligible personal information in a structured, commonly used, machine-readable format.

Right to Object

Object to certain processing activities, including direct marketing.

Rights Concerning Automated Decisions

Exercise applicable rights relating to qualifying solely automated decisions.

These rights are subject to applicable legal conditions and exemptions.

To exercise your rights, contact:

Memodome@hotmail.com

We may request reasonable verification of identity before responding.

We will respond within the applicable statutory timeframe, generally one month, subject to lawful extensions.

14. Requests to Delete Personal Information

Customers may request deletion of their personal information by contacting our support team.

Requests will be assessed in accordance with UK data protection legislation.

Certain information may need to be retained where necessary to:

• Comply with legal obligations.

• Maintain required financial records.

• Establish, exercise or defend legal claims.

• Meet other applicable statutory exceptions.

Where information cannot be deleted, we will explain the reason where legally required.

15. Children's Privacy

MemoDome does not knowingly collect children's personal information in circumstances where doing so would be unlawful.

Where additional consent or safeguards are required, we will comply with applicable legal requirements.

If we become aware that personal information has been collected unlawfully, we will take appropriate action.

16. Third-Party Websites

Our website may contain links to external websites or services operated by third parties.

These websites may have separate privacy policies and data-processing practices.

We encourage customers to review relevant third-party privacy policies before providing personal information.

Nothing in this section excludes any legal responsibility MemoDome has for its own processing activities.

17. Fraud Prevention

MemoDome and its payment providers may use fraud-prevention systems to identify suspicious transactions and protect customers and the business.

Such processing will be carried out in accordance with applicable data protection legislation.

Where qualifying solely automated decisions with legal or similarly significant effects are used, affected individuals will receive the information and safeguards required by law.

18. Changes to This Privacy Policy

MemoDome may update this Privacy Policy to reflect changes in our operations, suppliers, technology or applicable legislation.

Any updated version will be published on our website with a revised date.

Where required by law, we will provide additional notice before implementing material changes to how personal information is processed.

Updates will not remove statutory data protection rights.

19. Contact Information

For questions about this Privacy Policy, personal information or data protection requests, contact:

MemoDome Customer Support

Email: Memodome@hotmail.com

Customers also have the right to raise concerns with the UK Information Commissioner's Office.

Information Commissioner's Office (ICO)

Website: https://ico.org.uk

Telephone: 0303 123 1113

20. Applicable Legislation

This Privacy Policy is intended to reflect applicable UK data protection legislation, including:

• UK General Data Protection Regulation.

• Data Protection Act 2018.

• Privacy and Electronic Communications Regulations 2003, as amended.

• Applicable provisions of the Data (Use and Access) Act 2025.

Nothing in this policy excludes or restricts statutory data protection rights.

End of Privacy Policy