Terms of Service

MemoDome

Last Updated: 11 November 2026

Welcome to MemoDome.

These Terms of Service govern your access to and use of our website, products and services, including purchases made through our online store.

By placing an order, you agree to be bound by these Terms of Service, subject to your statutory rights under applicable UK law.

Please read these terms carefully before making a purchase.

1. About MemoDome

MemoDome is a UK-based online retail business operating through a dropshipping model.

Products may be supplied and dispatched directly by independent third-party suppliers and fulfilment partners.

Trading Name: MemoDome

Customer Support Email: Memodome@hotmail.com

MemoDome is the retailer responsible for customer purchases made through our website.

2. Acceptance of Terms

By placing an order through our website, you agree to comply with these Terms of Service and any additional policies expressly incorporated into your purchase agreement.

These include our:

• Refund & Returns Policy.

• Privacy Policy.

• Shipping Policy.

Customers must have the legal capacity to enter into a purchase contract or the appropriate authorisation to do so.

We reserve the right to refuse orders where there is a lawful and reasonable basis, including suspected fraud, payment failure or product unavailability.

Nothing in these terms excludes or limits statutory consumer rights.

3. Products and Descriptions

We make reasonable efforts to ensure product descriptions, images, prices and specifications are accurate.

Product colours and appearances may vary slightly depending on screen settings, lighting and manufacturing tolerances.

Minor variations do not automatically constitute a defect. However, all products must comply with applicable legal requirements, including being as described, of satisfactory quality and fit for their intended purpose.

We reserve the right to update product listings and discontinue products at any time.

Such changes will not retrospectively alter an existing contract without a lawful basis or the customer's agreement.

4. Orders and Contract Formation

When an order is placed, the customer will receive an order acknowledgement.

An automated acknowledgement does not necessarily mean that an order has been accepted.

Unless otherwise expressly stated during checkout, a binding sales contract is formed when MemoDome sends an order acceptance or dispatch confirmation.

We may decline an order before acceptance for legitimate reasons, including:

• Product unavailability.

• Payment authorisation failure.

• Suspected fraudulent activity.

• An obvious pricing or listing error.

• Delivery restrictions.

Where payment has already been collected for an order that is not accepted, the payment will be refunded without undue delay.

Once a contract has been formed, we will fulfil our obligations in accordance with applicable law.

5. Pricing and Payments

All prices are displayed in the currency shown at checkout.

The total payable amount, including applicable taxes and delivery charges, will be displayed before the customer confirms the purchase.

Customers are responsible for providing accurate payment and billing information.

Payment must be successfully authorised before an order is processed.

We reserve the right to correct genuine pricing errors before accepting an order.

Where an order has already been accepted, any correction will be handled in accordance with applicable contract and consumer protection law.

We will not impose undisclosed mandatory charges after purchase.

6. Order Cancellation — 15-Minute Window

MemoDome offers a voluntary immediate cancellation procedure.

Customers wishing to cancel an order should contact Memodome@hotmail.com within 15 minutes of placing their order.

Cancellation requests must include:

• Full name.

• Order number.

• Email address associated with the purchase.

We will attempt to stop processing where reasonably possible.

After 15 minutes, we cannot guarantee that an order can be stopped, amended or cancelled through this voluntary procedure.

Once an order has entered processing or dispatch, cancellation may require following the applicable returns procedure.

This 15-minute window does not restrict or replace statutory cancellation rights.

For standard, non-exempt products purchased online, customers generally have the legal right to cancel within 14 days after receiving their goods without giving a reason.

7. Refunds and Returns

MemoDome does not provide additional voluntary change-of-mind refunds or exchanges beyond customers' statutory entitlements.

Where a statutory cancellation right applies, customers may notify us of cancellation within the applicable legal period and return the goods within the legally prescribed timeframe.

For eligible change-of-mind returns:

• Customers are responsible for direct return postage costs where this was disclosed before purchase.

• Products should be securely packaged.

• Customers should take reasonable care of returned products.

• We may make a lawful deduction for diminished value resulting from handling beyond what is necessary to inspect the goods.

We do not impose additional restocking or administration fees for statutory cancellations.

Where a product is faulty, damaged or not as described, customers retain their remedies under the Consumer Rights Act 2015.

Our full Refund & Returns Policy provides further information.

8. Damaged or Defective Products

Customers are encouraged to inspect their order promptly upon delivery.

If a product arrives damaged, defective or incorrect, we request that customers contact Memodome@hotmail.com within 48 hours of receipt where reasonably possible.

Customers should provide:

• Their order number.

• A description of the issue.

• Photographs showing the damage or defect, where reasonably available.

This information helps us investigate claims efficiently.

The 48-hour reporting period is a requested notification timeframe only. It does not limit statutory consumer rights.

Where legally required, MemoDome will provide an appropriate refund, repair or replacement and bear reasonable return costs.

9. Shipping and Delivery

MemoDome uses independent suppliers, fulfilment partners and delivery companies to dispatch orders.

Products may be shipped from locations outside the United Kingdom.

Estimated delivery times will be communicated before purchase.

Delivery estimates may vary due to circumstances including:

• Supplier processing times.

• Courier disruptions.

• Customs procedures.

• Public holidays.

• Adverse weather.

• Other circumstances affecting transportation.

We will take reasonable steps to fulfil orders within the agreed delivery timeframe.

Unless a different period has been agreed, goods must generally be delivered within 30 days.

Where delivery obligations are not met, customers may exercise their statutory remedies.

MemoDome remains responsible for its contractual delivery obligations notwithstanding the use of third-party suppliers.

10. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details.

If incorrect information is supplied, customers should contact us as soon as possible.

We will attempt to correct delivery information where reasonably practicable.

If an incorrect address supplied by the customer results in additional reasonable delivery costs, we may request payment of those costs where legally permitted and appropriately disclosed.

We are not responsible for delivery failures caused solely by inaccurate customer instructions where we have otherwise complied with our legal obligations.

Nothing in this section excludes liability for errors caused by MemoDome or its delivery partners.

11. Lost or Delayed Parcels

If an order is lost or materially delayed, customers should contact our support team.

We may investigate the issue with the supplier or delivery provider.

Where goods have not been delivered in accordance with the contract, customers retain their legal rights to an appropriate remedy.

Risk of loss or damage generally remains with MemoDome until the goods come into the physical possession of the customer or a person identified by the customer to receive them, subject to applicable statutory exceptions.

12. Third-Party Suppliers

MemoDome operates using a dropshipping business model.

Orders may be processed, packaged and dispatched by independent suppliers.

Customers acknowledge that products may be delivered in packaging supplied by third-party fulfilment partners.

MemoDome remains the seller responsible for fulfilling its contractual obligations.

The involvement of a supplier does not remove or reduce statutory consumer rights.

13. Customer Responsibilities

Customers agree to:

• Provide accurate information when ordering.

• Use legitimate payment methods.

• Avoid fraudulent transactions.

• Communicate respectfully with customer support.

• Avoid intentionally misusing our website or services.

• Refrain from submitting false refund or delivery claims.

We reserve the right to investigate suspected fraud and take proportionate, lawful action.

Where appropriate, fraudulent activity may be reported to relevant authorities or payment providers.

14. Fraudulent Orders and Misuse

MemoDome reserves the right to investigate transactions where there are reasonable grounds to suspect fraud or unlawful activity.

We may take proportionate measures, including:

• Requesting reasonable verification.

• Suspending order processing pending verification.

• Refusing an order before contractual acceptance.

• Reporting suspected criminal activity to appropriate authorities.

We will not arbitrarily withhold refunds or disregard statutory consumer rights.

15. Intellectual Property

Unless otherwise stated, website content owned by MemoDome, including original text, branding, graphics and website materials, is protected by applicable intellectual property law.

Customers must not reproduce, distribute or commercially exploit protected content without permission or another lawful basis.

This provision does not restrict lawful personal use or applicable intellectual property exceptions.

Third-party trademarks and materials remain the property of their respective owners.

16. Website Availability

We aim to maintain reliable access to our website.

However, temporary interruptions may occur due to maintenance, technical issues, security incidents or circumstances beyond our reasonable control.

We may temporarily suspend access where reasonably necessary to protect website functionality or security.

Nothing in this section excludes liability that cannot legally be excluded.

17. Limitation of Liability

Nothing in these Terms of Service excludes or restricts liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Breach of statutory consumer rights where exclusion is prohibited.

• Any other liability that cannot lawfully be excluded or restricted.

Subject to these protections, MemoDome is not responsible for losses that are not a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill.

We are not responsible for losses caused solely by the customer's own unlawful conduct or misuse of products.

These terms do not exclude liability for foreseeable losses arising from our own breach of legal or contractual obligations.

18. Product Use and Safety

Customers should follow any applicable instructions, warnings and safety guidance supplied with purchased products.

Products must be used for their intended purposes.

MemoDome is not responsible for damage arising solely from misuse or unauthorised modification by the customer where we are not otherwise legally responsible.

Nothing in this section restricts statutory rights concerning unsafe, defective or misdescribed products.

19. Privacy and Personal Information

We collect and process personal information in accordance with our Privacy Policy and applicable UK data protection legislation.

Customer information may be shared with payment processors, suppliers and delivery providers where necessary and lawful.

For further information, please refer to our Privacy Policy.

20. Changes to These Terms

MemoDome may update these Terms of Service to reflect changes in legislation, business operations or website functionality.

Updated terms will be published on our website.

Unless legally permitted or agreed with the customer, changes will not retrospectively alter the terms of an existing purchase contract.

21. Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be ineffective to the extent required by law.

The remaining provisions will continue to apply where they can lawfully operate independently.

Nothing in this section permits an unfair consumer term to be rewritten or enforced contrary to applicable law.

22. Governing Law and Disputes

These Terms of Service are governed by the applicable laws of England and Wales, subject to mandatory consumer protections.

Customers residing in Scotland or Northern Ireland retain any mandatory legal protections and rights concerning jurisdiction available to them.

Where a dispute arises, customers are encouraged to contact us so that we can attempt to resolve the matter.

Nothing in these terms prevents a customer from exercising their right to bring proceedings before a court with jurisdiction under applicable law.

23. Contact Information

For enquiries concerning these Terms of Service, orders, cancellations, refunds or complaints, contact:

MemoDome Customer Support

Email: Memodome@hotmail.com

Please include your order number when contacting us about an existing purchase.

24. Statutory Rights

These Terms of Service are intended to operate in accordance with applicable UK consumer protection legislation, including:

• Consumer Rights Act 2015.

• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

• Consumer Protection from Unfair Trading Regulations 2008, to the extent applicable.

• Digital Markets, Competition and Consumers Act 2024, to the extent applicable.

Nothing in these Terms of Service excludes, restricts or overrides any statutory right or remedy that cannot lawfully be excluded.

End of Terms of Service