Shipping policy

Shipping & Delivery Policy

MemoDome

Last Updated: 11 November 2026

At MemoDome, we aim to process and deliver all customer orders as efficiently as possible.

As we operate through independent third-party suppliers and fulfilment partners, delivery times may vary depending on product availability, shipping locations, courier operations and circumstances outside our reasonable control.

Please read this Shipping & Delivery Policy carefully before placing an order.

1. Estimated Delivery Times

Our usual delivery timeframe for UK orders is 5–10 working days.

Some orders may take up to 14 working days due to supplier processing, international shipping or courier delays.

In exceptional circumstances, delivery may take up to 30 calendar days from the date the order is placed.

These are estimates rather than guaranteed arrival dates, unless a specific delivery deadline has been expressly agreed.

Working days exclude Saturdays, Sundays and UK public holidays.

We recommend that customers allow sufficient time when ordering products intended for special occasions.

2. Order Processing

Orders are forwarded to our suppliers for processing and fulfilment.

Processing times may vary depending on product availability, supplier operations and order volumes.

Once an order has been dispatched, delivery will be handled by the relevant shipping provider.

Customers may receive an order confirmation and shipping notification using the email address supplied at checkout.

3. Shipping Delays

Although we aim to deliver orders within the estimated timeframe, delays may occur for reasons including:

  • Courier or postal service disruptions.

  • Customs inspections or clearance procedures.

  • Supplier processing delays.

  • Severe weather conditions.

  • Public holidays and seasonal demand.

  • International transportation disruptions.

  • Other circumstances beyond our reasonable control.

We cannot guarantee that every order will arrive within the usual 5–10 working-day estimate.

Where a delivery is delayed, we will take reasonable steps to investigate and resolve the issue.

Any applicable statutory delivery rights remain unaffected.

4. Compensation for Delivery Delays

MemoDome does not offer automatic or voluntary financial compensation solely because an order arrives later than its estimated delivery date.

Except where required by applicable law or arising from a legal responsibility that cannot be excluded, we do not reimburse additional expenses resulting from delivery delays, including:

  • Inconvenience or disappointment.

  • Missed birthdays, holidays or special occasions.

  • Customer-arranged travel or collection expenses.

  • Time taken off work to receive a delivery.

  • Additional purchases made while awaiting an order.

  • Other indirect or unforeseeable expenses.

Customers are encouraged to order sufficiently in advance where delivery is required for a particular occasion.

Nothing in this section excludes or restricts any refund, damages or other remedy to which a customer is legally entitled.

5. Delivery Beyond 30 Days

Unless a different delivery period has been expressly agreed, orders must generally be delivered within 30 calendar days of the contract being formed.

If an order has not arrived within the legally applicable delivery period, customers should contact:

Memodome@hotmail.com

Where required under the Consumer Rights Act 2015, customers may specify an appropriate additional delivery period.

If delivery is not completed within that period, customers may be entitled to cancel the contract and receive reimbursement.

Where delivery by the agreed deadline was essential, or other statutory conditions apply, customers may be entitled to cancel without allowing additional time.

MemoDome will comply with applicable statutory obligations concerning late or failed delivery.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

This includes:

  • Full recipient name.

  • Complete delivery address.

  • Correct postcode.

  • Relevant contact details.

If incorrect information is supplied, customers should contact us as soon as possible.

We cannot guarantee that delivery details can be amended after an order has entered processing.

Where a delivery fails solely because the customer supplied incorrect information, reasonable additional delivery costs may be charged where legally permitted and appropriately disclosed.

This does not affect our responsibility for delivery errors caused by MemoDome or its delivery partners.

7. Lost or Missing Parcels

If an order appears to be lost or has not arrived within the expected timeframe, customers should contact our support team.

Please provide your order number and relevant delivery information.

We will investigate the matter with the supplier or delivery provider.

Where goods are lost before delivery to the customer, MemoDome remains responsible in accordance with applicable consumer law.

Customers will receive any replacement, refund or other remedy required by law.

8. Tracking Information

Where tracking is available, customers may receive a tracking number after dispatch.

Tracking updates are provided by the relevant shipping company and may not always appear immediately.

Temporary gaps in tracking updates do not necessarily indicate that a parcel has been lost.

Customers experiencing tracking issues may contact our support team for assistance.

9. International Suppliers and Fulfilment

MemoDome operates using a dropshipping business model.

Products may be shipped directly from suppliers located outside the United Kingdom.

As a result, packaging, dispatch locations, courier services and delivery routes may vary between orders.

Where an order contains multiple products, items may arrive in separate parcels.

Any mandatory import charges or delivery-related costs payable by the customer will be disclosed before purchase as required by law.

10. Failed Delivery Attempts

If a delivery attempt is unsuccessful, the courier may arrange redelivery or provide instructions for collection.

Customers should follow reasonable instructions provided by the delivery company.

Where a parcel is returned because a customer unreasonably refuses delivery or fails to collect it, additional reasonable costs may apply where legally permitted and properly disclosed.

Statutory cancellation and refund rights remain unaffected.

11. Order Cancellations

Customers may request cancellation within 15 minutes of placing an order by emailing:

Memodome@hotmail.com

We will attempt to stop processing where reasonably possible.

After this period, we cannot guarantee that an order can be cancelled before dispatch.

This voluntary cancellation procedure does not restrict any statutory cancellation rights.

For further information, please refer to our Refund & Returns Policy.

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery details.

  • Monitoring shipping notifications where available.

  • Responding to reasonable courier instructions.

  • Contacting us promptly if delivery problems arise.

  • Informing us of any known delivery restrictions.

Customers are encouraged to inspect their products after delivery and report any damage or defects promptly.

We request that visible delivery damage be reported within 48 hours where reasonably possible.

This requested timeframe does not limit statutory rights.

13. Limitation of Liability

MemoDome is not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with our contractual and legal obligations.

We do not accept liability for unforeseeable or legally unrecoverable losses arising from delivery delays.

However, nothing in this policy excludes or restricts liability for:

  • Breach of statutory consumer rights.

  • Failure to fulfil delivery obligations where legally actionable.

  • Losses for which liability cannot lawfully be excluded.

  • Fraud or fraudulent misrepresentation.

  • Death or personal injury caused by negligence.

14. Changes to This Policy

MemoDome may update this Shipping & Delivery Policy to reflect changes in supplier arrangements, delivery services, operational requirements or applicable legislation.

Updates will be published on our website.

Changes will not retrospectively remove or reduce contractual or statutory rights relating to existing orders.

15. Contact Information

For shipping enquiries, delivery concerns or missing orders, please contact:

MemoDome Customer Support

Email: Memodome@hotmail.com

Please include your order number and a description of your enquiry.

16. Applicable UK Law

This policy is intended to operate in accordance with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Nothing in this policy excludes or restricts statutory consumer rights.

End of Shipping & Delivery Policy